Terms and Conditions

TERMS and CONDITIONS

Professional Man and Van Ltd
Last updated: 2025

Introduction

These Terms and Conditions set out the rights, obligations, and responsibilities of all parties involved in this agreement.

In this document:

• “You”      / “Your” refers to the customer.
• “We”      / “Us” / “Our” refers to Professional Man And Van Ltd, a company  registered in England and Wales (Company Number 16900986).

These Terms may only be varied by prior written agreement.
Your attention is drawn in particular to Clauses 4, 9, 10, 11, and 12, which limit our liability for loss or damage.

1. Our Quotation

1.1

Our quotation, unless otherwise stated in writing, does not include customs duties, inspections, or government charges. It includes our acceptance of liability for your goods subject to these Terms.

1.2

We may revise the price or apply additional charges if circumstances arise that were not reasonably known when the quotation was prepared, including (but not limited to):

1.2.1 Failure to accept the quotation within 28 days or completion more than three months after quotation.
1.2.2 Changes in taxation, fuel, tolls, or operating costs beyond our control.
1.2.3 Work requested outside normal hours (08:00–18:00), weekends, or public holidays.
1.2.4 Collection or delivery above the first floor without lift access.
1.2.5 Customer collection of goods from storage premises.
1.2.6 Additional services or additional goods not listed in the original quotation.
1.2.7 Inadequate access, narrow stairways, small lifts, unsuitable driveways, or parking restrictions.
1.2.8 Parking permits, congestion charges, fines, or third-party access fees.
1.2.9 Delays or events outside our reasonable control.
1.2.10 Any agreed increase to our liability limits.

Adjusted charges shall become payable accordingly.

2. Work Not Included

Unless agreed in writing, we will not:

2.1.1 Assemble or dismantle flat-pack furniture.
2.1.2 Disconnect or reconnect appliances or fixtures.
2.1.3 Remove fitted floor coverings.
2.1.4 Access lofts unless safely boarded and lit.
2.1.5 Move items excluded under Clause 5.

Our staff are not qualified for specialist trades. Any such services must be arranged separately by you.

3. Your Responsibilities

You are responsible for:

3.1.1 Declaring the accurate value of goods. Under-declaration reduces liability proportionally.
3.1.2 Obtaining required permissions, permits, or documentation.
3.1.3 Being present or represented during collection and delivery.
3.1.4 Signing inventories, worksheets, and delivery notes.
3.1.5 Ensuring nothing is left behind or taken in error.
3.1.6 Protecting goods left in unattended premises.
3.1.7 Preparing and stabilising appliances and electronics.
3.1.8 Emptying and defrosting fridges/freezers.
3.1.9 Providing a valid contact address during transit or storage.

Except where caused by our negligence or breach of contract, we are not liable for failures arising from these responsibilities.

4. Our Responsibilities

4.1
We will deliver goods in the same condition as received.

4.2
Where we pack goods, responsibility applies from the point of packing.

4.3
Failure to meet these responsibilities may result in compensation, subject to Clauses 9–12.

4.4
We are not liable where Clauses 2, 3, or 5 apply unless caused by negligence or breach.

4.5
If no declared value is provided, liability is limited (see Clause 9).

5. Goods Not Accepted

5.1

Unless agreed in writing, we will not move or store:

5.1.1 Dangerous, illegal, stolen, or hazardous goods.
5.1.2 Cash, jewellery, watches, deeds, securities, valuables.
5.1.3 Plants, food, perishable or contaminated goods.
5.1.4 Animals or living creatures.
5.1.5 Items requiring special licences.

5.2

If accepted, liability applies only where we are negligent.

5.3

Undeclared prohibited goods may be removed or disposed of at your expense.

6. Ownership of Goods

You confirm that:

• The goods are your property, or
• You are authorised to contract on behalf of the owner.

You indemnify us against third-party claims where this is untrue.

7. Cancellation & Postponement

Notice is calculated in working days (Mon–Fri):

• Over 10 working days: No charge
• 5–10 working days: Up to 30%
• Under 5 working days: Up to 60%

Overtime

Work after 5:00 PM is charged at £30 per mover per hour, unless agreed otherwise.

8. Payment

8.1
Payment must be cleared in advance unless agreed otherwise.

8.2
Late payments accrue interest at 4% above the Bank of England base rate.

9. Liability for Loss or Damage

Standard Liability

Where value is declared, liability is limited to repair or replacement, subject to a maximum of £50,000, unless increased by agreement.

Limited Liability

Where no declared value exists, liability is limited to £40 per item, except where negligence is proven.

Item Definition

An “item” includes the contents of a box or any single object handled.

10. Damage to Property

10.1
Liability for premises damage is limited to making good the affected area.

10.2
Damage caused against our advice is excluded.

10.3
Damage must be recorded on delivery documentation.

11. Exclusions of Liability

We are not liable (unless negligent) for:

• Wear and tear
• Fragile items not packed by us
• Electrical or mechanical failure without external damage
• Acts of God, war, terrorism, strikes
• Mould, damp, infestation
• Indirect or consequential loss

Employee liability is excluded individually.

12. Claims Time Limits

12.1
Visible damage must be reported at delivery.

12.2
All claims must be made within 7 days of delivery.

13. Delays

We are not liable for delays beyond our control. Undeliverable goods may be stored at your expense.

14. Lien (Right to Retain Goods)

We may retain goods until all charges are paid. Storage charges continue during retention.

15. Disputes

Disputes may be referred to arbitration via the Chartered Institute of Arbitrators, without prejudice to court action.

16. Sub-Contracting

We may subcontract work. These Terms remain fully applicable.

17. Route & Method

We determine routes and loading methods unless agreed otherwise.

18. International Advice

Customs advice is provided in good faith. You must verify requirements independently.

19. Governing Law

This agreement is governed by English law.

20. Correspondence Address

You must keep contact details updated. Notices are deemed received after 7 days.

21. Inventory Accuracy

Inventories are accepted as correct unless disputed within 10 days.

22. Storage Charges

Storage fees may change with 3 months’ written notice.

23. Sale or Disposal of Goods

Unpaid goods may be sold after notice. Proceeds are applied to outstanding balances.

24. Termination

Storage contracts require 10 working days’ notice by you. We provide 3 months’ notice where applicable.