Privacy Policy

Professional Man And Van Ltd

Last updated: December 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking through www.promanandvan.co.uk(the “Site”).

COMPANY INFORMATION

Company Name: Professional Man And Van Ltd
Company Number: 16900986
Incorporated on: 09 December 2025
Website: www.promanandvan.co.uk
Email: info@promanandvan.co.uk
Phone: 07450 466797

Professional Man And Van Ltd is the data controller responsible for your personal data.

PERSONAL INFORMATION WE COLLECT

Browsing Information

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type
• IP address
• Time zone
• Cookies installed on your device

As you browse the Site, we also collect information about:

• Pages you view
• Referring websites or search terms
• How you interact with the Site

This automatically collected information is referred to as “Browsing Information.”

Technologies Used

We collect Browsing Information using the following technologies:

• Cookies – data files placed on your device that may include an anonymous unique identifier
• Log files – track actions occurring on the Site and collect IP address, browser type, ISP, referring/exit pages, and date/time stamps
• Web beacons, tags, and pixels – electronic files used to record how you      browse the Site

For more information about cookies and how to disable them, visit:
http://www.allaboutcookies.org

Service & Booking Information

When you submit an enquiry, request a quote, or book a service through the Site, we may collect:

• Name
• Phone number
• Email address
• Collection and delivery addresses
• Inventory or item details
• Service requirements
• Payment and billing information (where applicable)

This information is referred to as “Service Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Browsing Information and Service Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Service Information to:

• Provide quotations and removal services
• Arrange transport and logistics
• Communicate with you regarding bookings
• Process payments and issue invoices
• Screen for potential risk or fraud

We use Browsing Information to:

• Improve and optimise our website
• Understand how visitors interact with the Site
• Analyse website performance and marketing effectiveness
• Help screen for potential risk and fraud (particularly IP addresses)

Where permitted, we may also use your information to provide service updates or marketing communications in line with your preferences.

SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information.

We may share your Personal Information with trusted third parties only where necessary, including:

• Website analytics providers (such as Google Analytics)
• Payment processors
• Service partners (e.g. storage providers, where applicable)

Google Analytics helps us understand how customers use the Site.
You can read Google’s Privacy Policy here:
https://www.google.com/intl/en/policies/privacy

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

We may also share Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide advertisements or marketing communications that may be of interest to you.

For more information about targeted advertising, visit:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out via:

• Facebook:      https://www.facebook.com/settings/?tab=ads
• Google:      https://www.google.com/settings/ads/anonymous
• Bing:      https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out via the Digital Advertising Alliance:
http://optout.aboutads.info

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

YOUR RIGHTS (UK & EEA RESIDENTS)

If you are a UK or European resident, you have the right to:

• Access your personal data
• Request correction or updates
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at info@promanandvan.co.uk.

LEGAL BASIS FOR PROCESSING

We process personal data under the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent (where required)

DATA RETENTION

We retain Service Information for our records unless and until you request deletion, or unless longer retention is required by law.

Browsing Information is retained only as long as necessary for analytics and website optimisation.

DATA TRANSFERS

Your information may be transferred outside the UK or EEA (for example, via analytics or hosting services). Where this occurs, appropriate safeguards are in place.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

CONTACT US

For more information about our privacy practices or to make a request or complaint, contact:

Professional Man And Van Ltd
📧info@promanandvan.co.uk
📞07450 466797
🌐 www.promanandvan.co.uk    

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Refund & Cancellation Policy

Professional Man And Van Ltd

1. Cancellations by the Customer

• Cancellations made 48 hours or more before the scheduled booking time will not incur a cancellation fee.
• Cancellations made less than 48 hours before the booking time will result in the deposit being retained in full.

All cancellations must be communicated in writing via email or confirmed by phone.

2. Delays, Access Issues & Additional Charges

Additional charges may apply if delays or extra work occur due to circumstances not disclosed at the time of booking, including but not limited to:

• Parking not arranged or parking restrictions preventing close access
• Delayed access to the property (e.g. keys not available on arrival)
• Incorrect or incomplete inventory information provided
• Undisclosed stairs, lifts not working, or long carry distances

Any additional charges will be explained and agreed where possible before work continues.

3. Refund Processing

Where a refund is applicable, it will be processed within 5–7 working days using the original payment method where possible.

4. Cancellations by Us

If Professional Man And Van Ltd is required to cancel a booking due to unforeseen circumstances, we will offer either:

• A rescheduled booking date at no additional cost, or
• A full refund of any payments made

5. Contact Details

PROFESSIONAL MAN AND VAN LTD

📧 Email: info@promanandvan.co.uk
📞Phone: 07450 466797
🌐Website: www.promanandvan.co.uk